Terms & conditions

PREAMBLE
These General Sales Conditions (hereinafter "GSC") are entered exclusively by (1) the company GRANADO FRANCE, enrolled under the RCS Paris Commercial Registry under no. 794 986 752, headquartered at 106 Boulevard Arago 75014 Paris (hereinafter "GRANADO"), as the editor of the website granado.eu (hereinafter the "Website"), and (2) any person performing a purchase of products of the brands Granado or Phebo for their consumption/usage in the Website (hereinafter referred to as the "Client").
The Client formally states through this instrument that it is an individual and not a professional or merchant, that it is of legal age or a holder of a parental authorization and that it has the legal capacity of hiring and making orders online through the Website.
The Client and GRANADO agree that their relations are governed solely by these General Sales Conditions.
In this regard, the Client acknowledges that all orders validated by "double click" imply irrevocable acceptance of these General Sales Conditions. This validation of the Client associated with the authentication procedure, with non-rejection and with protection of the entirety of the messages constitutes the manifestation of unequivocal will of the Parties that are part of the long distance sale act.
GRANADO reserves the possibility of adapting or modifying, at any time, these General Sales Conditions. Each order shall be considered to be subscribed pursuant to the terms of the GSC current on the date of access of the Website, with the GSC being valid starting on its effective date.
For any matters relative to online purchases, the Client may contact the GRANADO Customer Service:
-  Either directly through the Website, through the contact forms accessed in the section "My Account",
-  Or by e-mail to the following address: hello@granado.eu

ARTICLE 1. VALIDATION OF THE ORDER ON THE WEBSITE GRANADO.EU

When making an order in the Website, the Client shall be guided through the following stages:
-   Selection of products offered in the Website under the "Cart",
-   Choice of the mode of delivery of the products in the "cart",
-   Presentation of the reminder of the order, which is modifiable, and its total price,
-   Choice of the mode of payment,
-   Forwarding of an email validating the order to the Client confirming its registration after accepting payment.
The order validation email sent to the Client confirms the acceptance by GRANADO of the Client's order and confirms the establishment of the sales contract among the Parties.

ARTICLE 2. VALIDITY OF THE OFFERS - PRODUCT AVAILABILITY

The products added to the Website at a given time are, in principle, considered available in stock at that moment, unless in cases of time-limited offers in a particular operation expressly mentioned as such on the product page.

This availability is, at first, controlled after the order is accepted for payment and confirmed through the forwarding of the email by GRANADO.
In case one or more products are unavailable, GRANADO undertakes to either propose a new delivery date to the Client for the product or products ordered, or reimburse the Client through the mode of payment used for the purchase, all within 14 calendar days from the payment of the order. If a technical occurrence renders it impossible to return the amount through the mode of payment used, GRANADO shall propose to the Client the issuance of a bank check in its name and to send it via mail to the billing address informed.

The offers of products and their prices are considered as those presented upon the check-out represented by the "CART" page of the Website. Also, only the price indicated in said page, corresponding to the price billed from the Client in the order, is binding towards GRANADO from a contractual standpoint. Thus, any typing errors in any other page that may intervene with the graphic and/or promotional elements in the Website shall not bind GRANADO.

ARTICLE 3. PRICE

The prices present in the Website are expressed in euros (€) and public prices contain all comprised charges applicable in the French metropolis on the date of consultation of said offers. The VAT applied is the one current on the date in which the order is made. Specific taxes other than VAT applicable pursuant to regulations (such as as mobile ecotax or participation ecotax) are only indicated in the cart page, the only binding page as indicated in the last subitem of article 2 above.

All product prices included in the website lack shipping, assembly or any accessory service costs. The price solely refers to the product itself as described and as per packaging.

GRANADO reserves the right to modify its prices at any time, but undertakes to apply the rates applicable on the moment the order is made, in case of availability on said date.

The products remain as property of GRANADO until the fixation of their price.

ARTICLE 4. PAYMENT

4.1 PAYMENT MODES
Whatever the mode of payment chosen among those accepted in our Website, orders shall only be considered as registered after validation or reception of payment.

Therefore, if the payment is not validated by the means chosen by the consumer, the order shall not be prepared by GRANADO services.

4.1.1 Payment by Credit or Debit Cards
A choice may be made from among the following banking cards (debit and credit): VISA and MASTERCARD

The Client must consult the General Sales and Usage Conditions of each bank card on the websites of our partners.

The choice of one of these payment cards implies the tacit acceptance of the general sale and usage conditions of said partners.

Our clients should consult them. GRANADO cannot be held responsible for conditions imposed by its independent partners.

Online payment by credit or debit card is perfectly secure and allows the secure insertion of the number, expiration date and security code of the card in the spaces provided for it. In fact, credit card data is encrypted through the SSL (Secure Socket Layer) protocol and are never unencrypted in the network. The payment is directly made to the bank. GRANADO has no access to these data and cannot save it in its servers. This is why the data is requested at every new transaction in our Website.

4.1.2 Payment by Paypal
Transactions through Paypal are admitted in the Webite and are made through the intermediary of the partner in question, according to the general sales and usage conditions of their services.

The choice of this means of payment implies the tacit acceptance of the general sale and usage conditions of the partner.

Our clients should consult them. GRANADO cannot be held responsible for conditions imposed by its independent partners.

4.2 FRAUD PREVENTION
GRANADO reserves the right to control the validity of the transaction, before issuing the order, through all means necessary (notably ID documents, proof of address etc.).

4.3 PAYMENT EVENTS
GRANADO reserves the right to refuse to make a delivery or to honor an order from a Client that has not fully or partially paid a previous order or from a Client undergoing litigation. In case of fraud, GRANADO reserves the right to exclude any member without prior warning or compensation.

ARTICLE 5. DELIVERY

5.1 TERM OF PREPARATION OF THE ORDERS
GRANADO reserves the right to subcontract all or a part of the preparation and shipment of the order to a third party hired to execute said service provision.
All products sold by GRANADO are considered available in stock. Orders are prepared for 48 business hours counting from the first business day after the registration of the order pursuant to these GSC. Therefore, orders made on saturdays, sundays or holidays shall be processed on the next business day.

This term does not consider the time of hiring a transporter or its term of delivery.

The set of terms mentioned in the Website are understood as free time.

The product ordered shall be delivered to the address included in the purchase order and registered as the "delivery" address.

In case of input errors, especially regarding wrongful or incomplete delivery addresses, GRANADO shall not be held responsible for consequences such as delays or impossibility of delivering. All costs paid to reship the products resulting from an input error from the Client shall be solely borne by the latter.

5.2 TERM OF DELIVERY OF THE ORDERS
GRANADO reserves the right to choose the most adequate mode of transportation considering the nature of the product, its weight and its volume, which the Clients states to know and accept.

The delivery terms cannot exceed 7 business days after the date of validation of the payment by the Client (date of registration of the order) in Continental Europe, 10 business days for Overseas Departments and 15 business days for Overseas Territories.

The delivery terms shall not be assured in cases of force majeure, as defined by law and case law. The delivery terms do not include any Client payment control procedures that delay the shipment of the order (see provisions of article 4.2).

The terms announced begin counting from the registration of the order. The predicted delivery date is indicated on the order and in each of our product files. This term is an average term corresponding to the service used for delivery in Continental Europe. In case of absence, the Client shall be in charge of recovering the product from the concerned services.

When the product must be forwarded by the transporter to the delivery address indicated by the Client, the latter shall inform the range of availability in the order. The transporter shall 

5.3 FOLLOWING THE DELIVERY
The Client may, at any time, follow their order with the order number notified via e-mail formally registering the order, in the "My Account" space in the Website.

This space allows the precise following for each mode of transporation provided, for the order and its status, regarding shipment or delivery.

All communication between the Client and the Site essentially takes place through e-mail exchanges. The Client must provide GRANADO with a valid and regularly updated e-mail. GRANADO shall not be held responsible for consequences resulting from the communication of a wrongful or non-updated email address.

5.4 DELIVERY ZONES

Deliveries shall be made to the following countries: