PREAMBLE
These General Sales Conditions (hereinafter "GSC") are entered exclusively by (1) the company GRANADO FRANCE, enrolled under the RCS Paris Commercial Registry under no. 794 986 752, headquartered at 21 rue Bonaparte, 75006 Paris (hereinafter "GRANADO"), as the editor of the website granado.eu (hereinafter the "Website"), and (2) any person performing a purchase of products of the brand Granado for their consumption/usage in the Website (hereinafter referred to as the "Client").
The Client formally states through this instrument that it is an individual and not a professional or merchant, that it is of legal age or a holder of a parental authorization and that it has the legal capacity of hiring and making orders online through the Website.
The Client and GRANADO agree that their relations are governed solely by these General Sales Conditions.
In this regard, the Client acknowledges that all orders validated by "double click" imply irrevocable acceptance of these General Sales Conditions. This validation of the Client associated with the authentication procedure, with non-rejection and with protection of the entirety of the messages constitutes the manifestation of unequivocal will of the Parties that are part of the long distance sale act.
GRANADO reserves the possibility of adapting or modifying, at any time, these General Sales Conditions. Each order shall be considered to be subscribed pursuant to the terms of the GSC current on the date of access of the Website, with the GSC being valid starting on its effective date.
For any matters relative to online purchases, the Client may contact the GRANADO Customer Service:
-  Either directly through the Website, through the contact forms accessed in the section "My Account",
-  Or by e-mail to the following address: hello@granado.eu

ARTICLE 1. VALIDATION OF THE ORDER ON THE WEBSITE GRANADO.EU

When making an order in the Website, the Client shall be guided through the following stages:
-   Selection of products offered in the Website under the "Cart",
-   Choice of the mode of delivery of the products in the "cart",
-   Presentation of the reminder of the order, which is modifiable, and its total price,
-   Choice of the mode of payment,
-   Forwarding of an email validating the order to the Client confirming its registration after accepting payment.
The order validation email sent to the Client confirms the acceptance by GRANADO of the Client's order and confirms the establishment of the sales contract among the Parties.

ARTICLE 2. VALIDITY OF THE OFFERS - PRODUCT AVAILABILITY

The products added to the Website at a given time are, in principle, considered available in stock at that moment, unless in cases of time-limited offers in a particular operation expressly mentioned as such on the product page.

This availability is, at first, controlled after the order is accepted for payment and confirmed through the forwarding of the email by GRANADO.
In case one or more products are unavailable, GRANADO undertakes to either propose a new delivery date to the Client for the product or products ordered, or reimburse the Client through the mode of payment used for the purchase, all within 14 calendar days from the payment of the order. If a technical occurrence renders it impossible to return the amount through the mode of payment used, GRANADO shall propose to the Client the issuance of a bank check in its name and to send it via mail to the billing address informed.

The offers of products and their prices are considered as those presented upon the check-out represented by the "CART" page of the Website. Also, only the price indicated in said page, corresponding to the price billed from the Client in the order, is binding towards GRANADO from a contractual standpoint. Thus, any typing errors in any other page that may intervene with the graphic and/or promotional elements in the Website shall not bind GRANADO.

ARTICLE 3. PRICE

The prices present in the Website are expressed in euros (€) and British pounds (£) and public prices contain all comprised charges applicable in the French metropolis on the date of consultation of said offers. The VAT applied is the one current on the date in which the order is made. Specific taxes other than VAT applicable pursuant to regulations (such as as mobile ecotax or participation ecotax) are only indicated in the cart page, the only binding page as indicated in the last subitem of article 2 above.

All product prices included in the website lack shipping, assembly or any accessory service costs. The price solely refers to the product itself as described and as per packaging.

GRANADO reserves the right to modify its prices at any time, but undertakes to apply the rates applicable on the moment the order is made, in case of availability on said date.

The products remain as property of GRANADO until the fixation of their price.

ARTICLE 4. PAYMENT

4.1 PAYMENT MODES
Whatever the mode of payment chosen among those accepted in our Website, orders shall only be considered as registered after validation or reception of payment.

Therefore, if the payment is not validated by the means chosen by the consumer, the order shall not be prepared by GRANADO services.

4.1.1 Payment by Credit or Debit Cards
A choice may be made from among the following banking cards (debit and credit): VISA and MASTERCARD

The Client must consult the General Sales and Usage Conditions of each bank card on the websites of our partners.

The choice of one of these payment cards implies the tacit acceptance of the general sale and usage conditions of said partners.

Our clients should consult them. GRANADO cannot be held responsible for conditions imposed by its independent partners.

Online payment by credit or debit card is perfectly secure and allows the secure insertion of the number, expiration date and security code of the card in the spaces provided for it. In fact, credit card data is encrypted through the SSL (Secure Socket Layer) protocol and are never unencrypted in the network. The payment is directly made to the bank. GRANADO has no access to these data and cannot save it in its servers. This is why the data is requested at every new transaction in our Website.

4.1.2 Payment by Paypal
Transactions through Paypal are admitted in the Webite and are made through the intermediary of the partner in question, according to the general sales and usage conditions of their services.

The choice of this means of payment implies the tacit acceptance of the general sale and usage conditions of the partner.

Our clients should consult them. GRANADO cannot be held responsible for conditions imposed by its independent partners.

4.2 FRAUD PREVENTION
GRANADO reserves the right to control the validity of the transaction, before issuing the order, through all means necessary (notably ID documents, proof of address etc.).

4.3 PAYMENT EVENTS
GRANADO reserves the right to refuse to make a delivery or to honor an order from a Client that has not fully or partially paid a previous order or from a Client undergoing litigation. In case of fraud, GRANADO reserves the right to exclude any member without prior warning or compensation.

ARTICLE 5. DELIVERY

5.1 TERM OF PREPARATION OF THE ORDERS
GRANADO reserves the right to subcontract all or a part of the preparation and shipment of the order to a third party hired to execute said service provision.
All products sold by GRANADO are considered available in stock. Orders are prepared for 48 business hours counting from the first business day after the registration of the order pursuant to these GSC. Therefore, orders made on saturdays, sundays or holidays shall be processed on the next business day.

This term does not consider the time of hiring a transporter or its term of delivery.

The set of terms mentioned in the Website are understood as free time.

The product ordered shall be delivered to the address included in the purchase order and registered as the "delivery" address.

In case of input errors, especially regarding wrongful or incomplete delivery addresses, GRANADO shall not be held responsible for consequences such as delays or impossibility of delivering. All costs paid to reship the products resulting from an input error from the Client shall be solely borne by the latter.

5.2 TERM OF DELIVERY OF THE ORDERS
GRANADO reserves the right to choose the most adequate mode of transportation considering the nature of the product, its weight and its volume, which the Clients states to know and accept.

The delivery terms cannot exceed 7 business days after the date of validation of the payment by the Client (date of registration of the order).

The delivery terms shall not be assured in cases of force majeure, as defined by law and case law. The delivery terms do not include any Client payment control procedures that delay the shipment of the order (see provisions of article 4.2).

The terms announced begin counting from the registration of the order. The predicted delivery date is indicated on the order and in each of our product files. This term is an average term corresponding to the service used for delivery in Continental Europe. In case of absence, the Client shall be in charge of recovering the product from the concerned services.

When the product must be forwarded by the transporter to the delivery address indicated by the Client, the latter shall inform the range of availability in the order. The transporter shall 

5.3 FOLLOWING THE DELIVERY
The Client may, at any time, follow their order with the order number notified via e-mail formally registering the order, in the "My Account" space in the Website.

This space allows the precise following for each mode of transporation provided, for the order and its status, regarding shipment or delivery.

All communication between the Client and the Site essentially takes place through e-mail exchanges. The Client must provide GRANADO with a valid and regularly updated e-mail. GRANADO shall not be held responsible for consequences resulting from the communication of a wrongful or non-updated email address.

5.4 DELIVERY ZONES

Deliveries shall be made to the following countries:

France
United Kingdom
Portugal
Belgium
Germany
Austria
Bulgaria
Croatia
Denmark
Spain
Estonia
Finland
Greece
Hungary
Republic of Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Norway
Netherlands
Poland
Czech Republic
Romania
Slovakia
Slovenia
Sweden
Switzerland

5.5 MODES OF DELIVERY

All orders from Granado are delivered by Chronopost.

Upon the validation of these modes of transportation and prior to the payment of the order, the Website shall produce a reminder of the order regarding the mode of transportation for which the products in question are eligible and according to the option chosen by the Client when proposed to them. The cost of the modes of transportation attributed or chosen shall be given before the payment of the order. When the order has been duly prepared and is about to be shipped, the Client shall receive an e-mail regarding the shipment of each part of their order by the agreed-upon mode of transportation.

⇒ Details on Deliveries to Pick-up Points:

GRANADO proposes the option for the Client of "Pick-up Point", with names and addresses of professionals providing this service closest to the chosen place of delivery. The Client may then verify the hours and days on which the chosen Pick-up Point is open.
Upon the reception of the order at the Relay Point, the Client shall have 14 calendar days to withdraw the package. Failing that, the order shall be reshipped to GRANADO, which shall notify the Client via email in order to once again send the order at the Client's expenses. If the Client does not answer in 7 days after this e-mail is sent, GRANADO shall consider that the Client exercised their right of return and shall proceed with reimbursement in the conditions provided for the exercise of the right of cancellation (as per article 6 of these GSC). In order to withdraw the package, the client must bring a valid ID document.

In case of an anomaly in the delivery, the Client may register all complaints in the delivery form sent by the transporter. The complaints expressed by the Client serve to indicate the existence and the amount of damage upon or during the delivery. In order to be receivable, the Client must indicate its complaints in the form of hand-written, detailed, dated and explicit observations with their signature on the delivery form.

These anomalies may include:

- Damaged product: scratches, dents, bumps...

- Non-compliant product in terms of nature (reference or color error) or quantity.

However, the mere inclusion of sentences such as "subject to unpacking" or "subject to damages" does not provide the Client with a guarantee regarding the unpacking process and shall not allow for the notification of damage.

5.6 DELIVERY FEES

The billing for the transportation obeys a calculation rule that considers the destination, the mode and the weight of the package.

The fees are given in euros (€) with all taxes and charges included, including the VAT rate current on the date of delivery.

The definitive calculation of the shipment costs to other destinations is made once the postal code is informed for the delivery address and before the validation of the order by the Client.

The fees are given in euros (€) with all taxes and charges included, including the VAT rate current on the date of delivery.

Unless otherwise stipulated in the Website, the specific offers for freight charges apply to orders for Granado and Phebo products for a total amount of sixty (60) euros (excluding taxes and postage), with a delivery address located in continental Europe.

ARTICLE 6. RIGHT OF CANCELLATION

The client has a term of fourteen (14) business days, counting from the date of delivery of the order, to return the ordered products without specific reason.

The products must be mandatorily sent full, unopened, in their original condition, intact and in their original packaging, accompanied by the return form (present in the received package), the invoice and a letter to the following address:

CROSSLOG / Return service GRANADO
104 rue Denis Papin
Parc d’activités d’Arvigny - 77550 MOISSY-CRAMAYEL
France

Attention: products returned without the delivery form shall not be accepted. Furthermore, the Client must conserve proof of shipment while the confirmation of reimbursement is not obtained. The Client shall not accept packages shipped with postage due.

The Client undertakes to reimburse the Client for all amounts paid, excluding postage expenses levied on the return of the products, which shall be borne by the Client. The reimbursement shall be made, with compliance with the conditions mentioned above, to a bank account debited in the order, within a maximum term of fourteen (14) business days (without weekends and holidays) after the exercise of the right of cancellation by the Client and counting from the date of reception of the products returned by our warehouse.

1. Contact our Customer Care Team at hello@granado.eu within 14 days of receiving your order.

2. Provide your order number and details about the items you wish to return.

3. Our team will guide you through the return process.

For ony questions or assistance related to returns, contact our Customer Care Team at hello@granado.us. We are dedicated to ensuring your complete satisfaction with your Granado shopping experience. 

ARTICLE 7. COMPLAINT ON THE ORDER

For all products that are non-compliant, to be traded or the object of reimbursement, the Client must contact the GRANADO Customer Service by accessing the Contact page. GRANADO Customer Service shall indicate the next steps to the Client.

The products must be returned within their original packaging with a copy of the invoice and a mandatory return form, attached or to be posted to the Client's personal space.

GRANADO shall not accept packages shipped with postage due.

All risks regarding the return of the product shall remain under the responsibility of the Client.

Upon the reception of the products considered to be non-compliant, GRANADO shall perform, as soon as possible, the control of the products. If the non-compliant character of the products is confirmed, GRANADO shall proceed with the exchange or reimbursement to the bank account withdrawed in the order, for the non-compliant Products as well as the shipping costs, within a term of fourteen (14) business days (excluding weekends and holidays) after the reception of the non-compliant Products.

ARTICLE 8. SAV

In lack of a commercial or legal warranty, the Client can always contact the GRANADO Customer Service to obtain answers regarding the usage of a product, its modes of repairs or to order a defective part.

For the exercise of this service, the Client shall access their personal space and the heading "SAV request".

ARTICLE 9. INTELLECTUAL PROPERTY

All elements of the Website, whether visual or audible, including the brand, logo, texts, photos, videos and domain name, are protected by the intellectual property rights held by GRANADO In compliance with the provisions of the Intellectual Property Code, usage is authorized only for private usage, unless there are different provisions that are more restrictive in the intellectual property code.

All full or partial reproductions of the Website or one of its audio, visual or textual contents are strictly forbidden, unless otherwise agreed upon in writing.

ARTICLE 10. RESPONSIBILITY

GRANADO has an obligation of best efforts for all stages of access of the Website, the ordering process, the delivery, Customer Service and later services. Consequently, GRANADO's responsibility shall not be activated by any inconvenients or damages inherent to the usage of the internet, notably interruptions in service, external intrusion or the presence of computer viruses, or the any fact qualified as force majeure in accordance with case law.

Furthermore, GRANADO shall not be held responsible when the order is not successful or when it is prevented from respecting of its obligations due to an event of force majeure pursuant to case law, notably in cases of heavy weather preventing the processing of the order.

ARTICLE 11. ENTIRETY

In case one of the articles of this contract is considered void due to changes in legislation, regulation or a court sentence, this shall not affect the validity and the compliance with all other provisions of these General Sale Conditions.

ARTICLE 12. DURATION

These GSC shall apply for the duration of the offer of products and services by GRANADO online.

ARTICLE 13. PROOF

The computer records, saved in the GRANADO computer systems and those of its partners in reasonable security conditions, shall be considered as proof of communication, of the orders and of the payments made by the Parties.

ARTICLE 14. CONSERVATION AND FILING OF TRANSACTIONS

The filing of the purchase orders and invoices is made with a reliable and durable support so as to correspond to a faithful and durable copy pursuant to article 1379 of the Civil code.

ARTICLE 15. LITIGATION

These conditions are subjected to French law.

In case of litigation, GRANADO and the Client shall attempt to solve it amicably, through a conventional mediation procedure or any other alternative mode of solution of differences. If that fails, solely the courts of France shall have jurisdiction over the case.

ARTICLE 16. GRANADO CUSTOMER SERVICE

For all information or questions, the GRANADO Customer Service shall remain at the disposal of the Client electronically through the contact form after accessing "My Account" or via e-mail to hello@granado.eu

ARTICLE 17. COMPUTER PROVISIONS AND LIBERTIES

GRANADO reserves the right to collect data from the Client, notably through the use of cookies. With the Client's consent, GRANADO may, for commercial reasons, transmit the identity and location of the Clients to a commercial partner. The Client is informed that this automatized treatment of information, notably the management of e-mail addresses, is the obejct of a statement to CNIL under no. 2053056 v 0, of April 10, 2017.

According to Law no. 78-17 of January 6, 1978, regarding computer science, files and liberties, the Client has the right to access, modify, rectify and suppress concerning data. We offer to the Client the possibility of exercising these rights by contacting us through the address given above.

The Website includes a cookie-based identification system for identification purposes. Cookies are files saved in a computer folder used upon connection. These cookies have a temporary duration that may not exceed one year with the options chosen. It is possible to deactivate the cookies by configurating the browser.

Data retention :
Customer and prospect data is stored for 5 years after the end of the relationship.This period begins: at the time of the last order, the last time the customer connects to its account, when an email is sent to the customer service department, if the link in an email sent by GRANADO is clicked on, if items are placed in the basket but a purchase is not made, or finally if the customer sends a positive response to an email requesting whether they wish to continue to receive sales material at the end of the five years or not.

At the end of this period of time, the customer's or prospect's data will be anonymised.

ARTICLE 18. LEGAL MENTIONS:

Editor: The Website granado.eu made by the company Granado France, a simplified joint stock company with 2,159,680 euros in capital, enrolled in the Commercial Registry of Paris under no. 794 986 752, headquartered at: 21 rue Bonaparte, 75006 Paris. 01 42 39 02 90
Intracommunity VAT number: FR25 794 986 752
Publication Director: Christopher FREEMAN

11bis-13 rue du Colisée, 75008 Paris.
SAS to the capital of 150 150 Euros – R.C.S. Paris B 438 632 143 - SIRET 438 632 143 00048 Phone: 01 42 46 02 28

General Terms and Conditions of Hiring 

The purpose of the General Terms and Conditions of Hiring ("Terms”) herein is to establish the terms and conditions to be observed and applicable to all suppliers, service providers and 
partners ("Partner(s)") of the companies of the Granado|Phebo Group (hereinafter "Casa Granado"), 
 
References to “Granado|Phebo Group", "we", "us", "our" all the companies part of the corporate and/or economic group of Casa Granado, Laboratórios, Farmácias e Drogarias S.A., including, but not limited to Casa Granado, Laboratórios, Farmácias e Drogarias S.A.; Jesmond Comércio Varejista Ltda.; Ponteland Distribuição S.A., Bothal Corretora de Seguros Ltda., Granadoesp S.L, 

Granado NYC Inc, Granado Inc., Granado Florida LLC, Granado London Ltd; Granado France SASU and Casa Granado Portugal, Unipessoal LDA. 
Casa Granado is committed to and adopts strict governance, sustainability and social standards and requires the same of its Partners, which is essential for a lasting, fair, constructive 
relationship in line with current market practices. 

Casa Granado believes that adopting such practices, in addition to being in line with society's current global concerns, guarantees greater direct and indirect returns for its stakeholders and the environment in which it operates. Therefore, by celebrating any commitment, terms, contract or agreement with Casa Granado, in any form, written or otherwise, the Partners will be bound by and commit to the provisions of this Agreement, which may be amended by Casa Granado from time to time, in good faith and in line with the best market, social, sustainability and governance practices, as follows: 

1. The Partner must always observe and act in accordance with the principles of morality and good faith, and must also, in accordance with the applicable legal precepts in force in the 
country, conduct its business and commercial practices ethically and with integrity, undertaking its best efforts to prevent, mitigate and eradicate inappropriate conduct, rooting its activities on the best market practices. 

2. The Partner has not employed and/or used, employs and/or uses, and will not employ and/or use child labor; slave labor; or any other form of illegal exploitation of labor. The Partner 
will also undertake its best efforts to not contract or maintain business relations with other companies (be they partners, suppliers or subcontractors) that use, exploit and/or by any means or manner employ illegal labor, under the terms provided for in the applicable legislation. 

3. The Partner respects and will respect, promotes and will promote diversity, abstaining itself from all forms of prejudice and discrimination, guaranteeing equal opportunities and fair 
treatment to all its employees, respecting and striving to promote a safe working environment, so that no employee or potential employee receives discriminatory treatment on the grounds of their race, skin color, ethnic origin, nationality, social position, age, religion, gender, sexual orientation, personal aesthetics, physical, mental or psychological condition, marital status, opinion, political conviction, or any other differentiating factor. 

4. The Partner shall comply with all its labor obligations under the law, including, but not limited to, the provision of PPE where applicable and the daily limit on working hours. 

5. The Partner acts and will act in accordance with the best practices of environmental management and reduction of the impacts of its business on the environment, both in its own 
operations and in its production chain, with the aim of protecting and preserving the environment, as well as avoiding any practices that may cause damage to it, acting in strict compliance with the legal and regulatory rules, federal, state or municipal, applicable to its activities. 

6. The Partner has and will keep valid all the necessary licenses, permits and authorizations and health and environmental conditions required by law and by any and all competent public bodies to carry out its activities. 

7. The Partner shall not offer, promise, or give to anyone, whether directly or indirectly, any payment, donation, compensation, financial or non-financial advantages, or benefits of any kind that would constitute an illegal or corrupt practice under the OECD Anti-Bribery Convention, the EU Directive on Whistleblower Protection, and any other applicable laws and official 
requirements relating to anti-bribery and anti-corruption matters in Europe. This includes compliance with any relevant national legislation that enforces these standards. These include 
any amendments to such laws that may occur from time to time. These are collectively referred to as "Anti-Corruption Laws," along with all other applicable laws, regulations, and official 
requirements related to anti-bribery and anti-corruption matters. The Partner shall ensure that all actions undertaken are in strict compliance with these Anti-Corruption Laws in connection with the subject matter of these Terms or any activities contemplated herein. The Partner shall also ensure that its agents and employees adhere to these same standards of conduct. 

8. The Partner shall comply with all laws, rules, and regulations applicable to personal data processed as a result of the service provision relationship, including, but not limited to, the 
General Data Protection Regulation (GDPR) and any other applicable data protection laws and regulations within the European Union. The Partner guarantees that it will not use personal data for its own benefit or for the benefit of third parties, nor will it disclose it without prior authorization. The Partner shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including protecting against unauthorized or unlawful processing and against accidental loss, destruction, or damage of personal data. 

8.1. The Partner is not involved and will not be involved, be it directly or indirectly, through its representatives, officers, directors, partners or shareholders, advisors, consultants, related 
parties, during the provision of services, in any activity or practice that constitutes an infringement of the terms of anti-corruption laws. 

8.2. The partner is not, nor are its representatives, officers, directors, partners or shareholders, advisors, consultants, directly or indirectly (i) under investigation due to allegations of bribery and/or corruption; (ii) in the course of a judicial and/or administrative proceeding or has/have been convicted or indicted on charges of corruption or bribery; (iii) 
suspected of terrorist practices and/or money laundering by any governmental entity; and (iv) subject to economic and business restrictions or sanctions by any governmental entity. 

8.3. The partner, whether directly or indirectly, will not receive, transfer, keep, use or hide funds arising from any illicit activity, nor will they hire as an employee or in any way maintain a 
professional relationship with natural or legal persons involved in criminal activities, particularly persons investigated for offenses under anti-corruption, money laundering, drug trafficking and terrorism laws. 

9. The Partner has an appropriate personal data protection policy compatible with all applicable laws, including, but not limited to, the adoption of appropriate technical measures to 
protect personal data against: (i) threats or risks to privacy, security, integrity and/or confidentiality; (ii) accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access; (iii) any other unlawful forms of processing; and (iv) security or privacy incidents. 

10. The Partner shall cooperate fully with any investigation that the other Party intends to conduct into any actual or potential breach of these Terms, whether or not it has been reported. Likewise, the Partner shall not hinder any investigation or inspection activity by public bodies, entities or agents, or intervene in their actions, including within the scope of regulatory agencies and national financial system inspection bodies, with regard to the obligations set out in these Terms. 

11. The Partner, in line with all the above, will guide its activities by high ethical standards, honoring all the commitments made herein; valuing the individual; treating its employees with 
respect and dignity, without any distinction; conducting its relations in a transparent and fair manner; and complying with legislation in all places where it carries out its activities, including, but not limited to, labor, environmental health and safety, biodiversity, criminal and civil 
legislation; complying with anti-corruption law. 

12. The Partner respects and will respect the intellectual property of Casa Granado and third parties and will act, directly or indirectly, actively and passively, in order to ensure the exclusive maintenance of such intellectual property by its owners, complying with all applicable laws. 

13. The partner will, at Casa Granado's request, provide any and all information and details reasonably requested in relation to its anti-corruption compliance program and related policies, procedures and controls. 

14. The Partner shall immediately inform Casa Granado at G_Recebimento_Notificacoes@granadophebo.com.br of any act, fact or event that infringes or may infringe the provisions of these Terms, even if only partially, temporarily or momentarily. 

15. The Partner shall, within reasonable extent, allow for Casa Granado, whether by itself or by specialized third parties, to ascertain, supervise and audit the Partner from time to time to 
verify the correct compliance with the provisions of these Terms. 

16. These terms are available on the website https://www.granado.eu/frhttps://www.granado.eu/en https://www.granado.eu/pt